In this episode of the Modern Direct Seller Podcast, Jane Lockhart from JLUX Designs joins us to share tips and tricks to create an exceptional customer journey. We dive into tips and tools to do this important work, share ideas to go above and beyond for our customers and also chat it up about how to infuse your personality into everything you do.
Connect with Jane on her website: https://jluxdesigns.com or Instagram: https://www.instagram.com/mrslockhartdesigns/
Time based notes:
- 2:30 what is JLUX Designs?
- 3:30 concept and importance of customer journey
- 4:00 what is user experience?
- 5:00 responding to direct sales trending online
- 6:30 using direct sales framework to your advantage
- 7:40 increase know/like.trust factor with personality content
- 9:10 use what you’re learning as content
- 12:00 mapping experience based on entry point, purchase type, or follow up requirements
- 14:00 where to find JLUX Designs
Take Action: What is one thing you can do to improve your customer’s journey?